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Notice of Privacy Practices
Effective Date: April 6, 2023
Last Updated: August 1, 2025
This Notice describes how your health information may be used and disclosed and how you can access it. Please read carefully.
I. Who We Are
Prosper Health, Inc. is a technology and administrative services company that provides the platform and infrastructure for care delivery.
Prosper Health Medical Services, P.C. (or the equivalent state-registered entity) is a licensed medical group providing behavioral health services.
This Notice applies to services delivered by Prosper Health Medical Services and governs how your Protected Health Information (PHI) is handled.
II. Our Responsibilities
We are required by law to:
- Maintain the privacy and security of your PHI.
- Provide you this Notice explaining our legal duties and privacy practices.
- Follow the terms of the Notice currently in effect.
- Inform you if a breach compromises your PHI.
We may update this Notice at any time and will post changes at https://www.prosperhealth.io/privacy-policy.
III. How We May Use and Disclose Your PHI
We may use or disclose your PHI for the following purposes without your prior authorization:
- Treatment – to coordinate or manage your care, including consultations and referrals.
- Payment – to bill and collect payment from you, your insurer, or a third party.
- Healthcare Operations – to administer services, conduct quality reviews, audits, or train clinicians.
- Public Health and Safety – to report abuse, prevent threats, or respond to legal obligations.
- Law Enforcement & Legal – to respond to court orders or as required by law.
- Health Oversight – to comply with audits or investigations.
- Research – We may use your data to study how our evaluations and/or therapy work and to improve our processes. If we do use your data in this way, all of your identifying information will be removed to fully protect your privacy.
- Coroners/Medical Examiners – as required to identify a deceased person or determine cause of death.
- Specialized Government Functions – related to national security or correctional institutions.
- Workers’ Compensation – to comply with laws governing such programs.
- Care Coordination – to communicate with involved family or caregivers, unless you object.
- Appointment Reminders or Health-Related Benefits – unless you opt out.
IV. Uses and Disclosures Requiring Authorization
We will obtain your written authorization before using your PHI for:
- Psychotherapy Notes (except as permitted by law)
- Marketing communications
- Sale of PHI
You may revoke any authorization in writing.
V. Your Rights
You have the right to:
- Inspect and obtain a copy of your health record.
- Request corrections to incomplete or incorrect information.
- Request limits on what we use or share.
- Request confidential communication (e.g., by phone only).
- Request an accounting of disclosures of your PHI (up to 6 years).
- Get a paper or electronic copy of this Notice.
- Be notified of a breach of your unsecured PHI.
VI. Financial Responsibility
You are responsible for any costs not covered by insurance, including copayments, coinsurance, or deductibles.
You authorize us to securely store and charge your payment method on file for any amounts you owe.
VII. Opt-Out Options
You may opt out of:
- Health-related service messages
- Appointment reminders by phone, email, or text
- Using your de-identified data to study how our evaluations and/or therapy work and to improve our processes
To opt out, email us at help@prosperhealth.io or call (954) 366-9978.
VIII. Complaints
To file a complaint with Prosper Health:
Email: help@prosperhealth.io
We will not retaliate against you.
To file with HHS:
Online: https://www.hhs.gov/ocr/privacy/hipaa/complaints
