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Privacy Policy
PROSPER HEALTH – NOTICE OF PRIVACY PRACTICES
Effective Date: April 6, 2023
Last Updated: May 6, 2025
PLEASE REVIEW CAREFULLY
This Notice describes how your protected health information (PHI) may be used and disclosed, and how you can access your information. Your privacy is important to us.
I. OUR COMMITMENT TO YOUR PRIVACY
Prosper Health (“Prosper”) understands that your health information is personal. We are committed to protecting the privacy and security of your PHI and are required by law to:
- Maintain the privacy of your PHI.
- Provide you with this Notice explaining our legal duties and privacy practices.
- Follow the terms of this Notice currently in effect.
- Notify you in the event of a breach of your unsecured PHI.
This Notice applies to all records of your care generated by Prosper. We may update this Notice at any time. Updates will be posted on our website and made available upon request.
II. HOW WE MAY USE AND DISCLOSE YOUR PHI
We are permitted to use and disclose your PHI for the following purposes without your written authorization:
Treatment, Payment, and Health Care Operations
- To provide, coordinate, or manage your care.
- To bill and receive payment for services.
- To support operational and administrative tasks such as quality improvement and staff training.
Example: A Prosper therapist may consult with another provider about your treatment plan.
Public Health and Safety
- To report suspected abuse or neglect.
- To prevent or reduce a serious threat to health or safety.
Legal and Administrative
- In response to a court order, subpoena, or administrative request.
- For law enforcement purposes (e.g., to report crimes on premises).
- For health oversight (e.g., audits, investigations).
Research
- For approved research purposes, as permitted by law.
Specialized Government Functions
- For military or national security activities.
- To protect public officials.
- To assist with correctional facility operations.
Workers’ Compensation
- To comply with applicable workers’ compensation laws.
Appointment Reminders and Service Information
- To remind you of appointments.
- To inform you about treatment alternatives or health-related services.
III. USES AND DISCLOSURES THAT REQUIRE YOUR AUTHORIZATION
We will not use or disclose your PHI for the following purposes without your express written consent:
Psychotherapy Notes
Use or disclosure of notes taken during individual therapy sessions (as defined by 45 CFR § 164.501) requires your authorization, except in specific circumstances such as:
- Use in your own treatment.
- Training of mental health professionals.
- Legal defense.
- Regulatory audits or investigations.
- Legal requirements or threats to safety.
Marketing and Sale of PHI
We will not use or disclose your PHI for marketing purposes or sell your PHI under any circumstances.
IV. USES AND DISCLOSURES REQUIRING AN OPPORTUNITY TO OBJECT
We may share your PHI with family, friends, or others involved in your care or payment unless you object. If you're unable to agree or object, we may share information if, in our professional judgment, it is in your best interest (e.g., in an emergency).
V. YOUR RIGHTS REGARDING YOUR PHI
1. Right to Access
You may request an electronic or paper copy of your PHI (except psychotherapy notes) within 30 days of a written request. We may charge a reasonable, cost-based fee.
2. Right to Amend
If you believe your PHI is incorrect or incomplete, you may request an amendment. We may deny your request but will explain our reason in writing within 60 days.
3. Right to an Accounting of Disclosures
You may request a list of disclosures made in the last six years (excluding those for treatment, payment, and operations). The first request in a 12-month period is free; we may charge for additional requests.
4. Right to Request Restrictions
You may request limits on how we use or share your PHI. While we are not required to agree to most requests, we must agree if the request involves a service you paid for entirely out-of-pocket.
5. Right to Request Confidential Communications
You may request that we contact you in a specific way (e.g., only at work or by mail). We will accommodate reasonable requests.
6. Right to a Copy of this Notice
You may request a paper or electronic copy of this Notice at any time, even if you previously agreed to receive it electronically.
VI. DATA BREACH NOTIFICATION
If a breach of your unsecured PHI occurs, we will notify you promptly—no later than 60 days after discovering the breach. We will explain what happened, what information was involved, and what steps you can take.
VII. BUSINESS ASSOCIATES
We may share your PHI with third-party vendors who help us deliver services (e.g., billing providers, telehealth platforms). These business associates are required by contract and law to safeguard your PHI.
VIII. OPT-OUT OPTIONS
You have the right to opt out of:
- Communications about health-related services or treatment alternatives.
- Appointment reminders via email, text, or phone.
To opt out, please email us at help@prosperhealth.com or write to us at:
Prosper Health
Email: help@prosperhealth.io
Phone: (954) 366-9978
We will confirm your preferences and ensure they are applied promptly
.IX. HOW TO FILE A COMPLAINT
If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services:
To file with Prosper Health:
Email: help@prosperhealth.com
We will not retaliate against you for filing a complaint.
To file with HHS:
U.S. Department of Health and Human Services – Office for Civil Rights
Visit: https://www.hhs.gov/ocr/privacy/hipaa/complaints
